Questions about Walk-In Waitlist
Walk-In Waitlist is a walk-in waitlist: customers scan a QR code, join the line from their phone and get a text when it's almost their turn. Below are the questions shop owners and customers ask most.
For shop owners
What is a walk-in waitlist app?
A virtual line for customers without an appointment. Instead of standing in the shop, they join from their phone, see their place in line and come back when it's their turn.
What devices do we need?
Any phone, tablet or computer with a web browser. Most shops keep one tablet at the counter and let each team member follow their own lane on their phone.
How long does setup take?
About 10 minutes: your hours, your team, your services and printing the poster.
Does it work with my booking app?
It runs next to it. Keep appointments in your booking app and use Walk-In Waitlist for walk-ins. It doesn't connect to booking apps.
Which businesses is it for?
Barbershops, hair salons, nail salons, massage studios and spas, lash and brow studios, tattoo and piercing studios, and any other business that takes walk-ins.
For customers
Do I need an app or an account?
No. Scan the QR code at the shop and type your first name. A mobile number is optional and only used for texts about this visit.
What if I miss my turn?
The shop holds your spot for a few minutes after the text. If you don't make it, they may mark a no-show, and you get a text with a link to join the line again.
How do I leave the line?
Tap Leave the line on your status page. To also delete your name and number, tap Delete my info.
Pricing and billing
How much does it cost?
$29.99 a month for the first seat and $20 for each extra seat, plus sales tax. Bigger teams never pay more than 14 seats ($289.99 a month).
Is there a free trial?
Yes, 14 days with the full product and no card needed.
Can I cancel any time?
Yes, from Billing in your shop's settings on the website.
Texts
When do the texts start?
Once carriers approve your shop's number, which can take 1 to 3 weeks after you start the trial. Until then customers follow the live page, which works without texts.
How do customers stop texts?
They reply STOP to any text. Replying HELP sends help and our contact details.
How many texts does a customer get?
At most 3 per visit, and only if they checked the box to get texts.
Try it at your shop
Free for 14 days, no card needed. Most shops are set up in about 10 minutes.