How does a walk-in line work at a lash and brow studio?
Put the QR poster on your door and counter. Customers scan it, type their first name, pick their specialist or Anyone, and add a mobile number if they want texts. No app and no account.
They see how many people are ahead and a time range, then wait wherever they like. When their turn is close, they get a text to head back.
How does it handle quick and long services side by side?
A brow shaping takes about 20 minutes and a lash lift about an hour. Each service has its own minutes, so a client waiting behind two lash fills sees a longer range than one waiting behind two brow tints.
Your specialists see their own lane on any phone, and the counter sees the whole line.
Can customers wait for a specific specialist?
Yes. Each specialist has a lane, plus an Anyone lane for customers who take whoever is free first. Customers who asked for someone are never called by another specialist, and Anyone customers go to the first specialist who frees up.
Studios start with a lane for each specialist plus Anyone. You can switch to one shared line or to a lane per specialist only.
Which services are set up for you?
When you create a lash and brow studio, you start with these services and their usual minutes, and you can rename, change or remove any of them: Brow shaping (20 min), Brow tint (20), Lash lift (60) and Lash fill (60).
Estimates use each service's minutes, so longer services are counted as longer.
What about customers with appointments?
Keep your booking app for appointments. Walk-In Waitlist only runs the walk-in line. When one of your specialists takes an appointment, set them on break until a time, and their walk-ins see a longer estimate or switch to Anyone.
What does it cost for a lash and brow studio?
$29.99 a month for the first seat and $20 for each extra seat, plus sales tax. Every specialist on your team list is a seat, you included. Each paid seat adds 750 texts a month, shared by the team. Try it free for 14 days, no card needed.
Questions and answers
What if a customer has no phone?
They can join without a number and watch the page, or your team adds them by hand with just a name. You call them out loud when it's their turn.
Does it work in Spanish?
Yes. The join page, the texts and the staff screens are in English and Spanish. Customers switch with one tap, and each specialist picks their own language.
What do we need to get started?
A printed poster and one device to see the line: a phone, a tablet at the counter or a computer. Each specialist can also follow their own lane on their phone.
Try it at your shop
Free for 14 days, no card needed. Most shops are set up in about 10 minutes.