How does a walk-in line work at a massage studio or spa?
Put the QR poster on your door and counter. Customers scan it, type their first name, pick their therapist or Anyone, and add a mobile number if they want texts. No app and no account.
They see how many people are ahead and a time range, then wait wherever they like. When their turn is close, they get a text to head back.
Does it fit a quiet lobby?
Guests don't need to ask the front desk how long it will be. Their phone shows how many people are ahead and a time range that updates on its own.
Services can run 15 to 90 minutes or more, and the estimate uses each service's length. A walk-in chair massage and a 90 minute massage are counted as what they are.
Can customers wait for a specific therapist?
Yes. Each therapist has a lane, plus an Anyone lane for customers who take whoever is free first. Customers who asked for someone are never called by another therapist, and Anyone customers go to the first therapist who frees up.
Spas start with one shared line: whoever is free takes the next guest. You can switch to a lane per therapist plus Anyone.
Which services are set up for you?
When you create a massage studio or spa, you start with these services and their usual minutes, and you can rename, change or remove any of them: Massage 60 min, Massage 30 min, Massage 90 min and Chair massage (15 min).
Estimates use each service's minutes, so longer services are counted as longer.
What about customers with appointments?
Keep your booking app for appointments. Walk-In Waitlist only runs the walk-in line. When one of your therapists takes an appointment, set them on break until a time, and their walk-ins see a longer estimate or switch to Anyone.
What does it cost for a massage studio or spa?
$29.99 a month for the first seat and $20 for each extra seat, plus sales tax. Every therapist on your team list is a seat, you included. Each paid seat adds 750 texts a month, shared by the team. Try it free for 14 days, no card needed.
Questions and answers
What if a customer has no phone?
They can join without a number and watch the page, or your team adds them by hand with just a name. You call them out loud when it's their turn.
Does it work in Spanish?
Yes. The join page, the texts and the staff screens are in English and Spanish. Customers switch with one tap, and each therapist picks their own language.
What do we need to get started?
A printed poster and one device to see the line: a phone, a tablet at the counter or a computer. Each therapist can also follow their own lane on their phone.
Try it at your shop
Free for 14 days, no card needed. Most shops are set up in about 10 minutes.